At CivilianWear, we strive to ensure you are completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free 2-day exchange policy. Please review the following terms and conditions to ensure a smooth exchange process:
Exchange (Return) Policy
- Eligibility for Exchange:
- Items can be Exchanged within 2 days from the date of delivery.
- Products must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- Certain items such as intimate wear or products marked as final sale are non-exchangeable.
- Exchange Process:
- To initiate an Exchange, please contact our customer service via WhatsApp / Call at +91 8587846491 (10AM-6PM) within 2 days of receiving your order. Provide your order number and details of the product you wish to exchange.
- Once approved, we will send you instructions for the return. The return shipping costs will be the responsibility of the customer unless the item is defective or damaged.
- Condition of Exchanged Items:
- Exchange items must be in new, unused condition with no damage or signs of wear.
- We’re unable to accept exchanges due to color, size rather than our sizes required or packaging preferences. If the packaging is not intact upon delivery, please kindly refrain from accepting the product.
- Please pack the item securely to prevent damage during return shipping.
- For all product exchanges, a flat fee of ₹200 will be applicable. This amount covers both the reverse pickup of the original item and the delivery of the exchanged product. The fee ensures secure handling, quality checks, and reliable doorstep logistics during the exchange process.
- Pickup & Return Transit – Once you place an exchange request, your original piece is collected from your address and safely shipped back to our facility.
- Quality Inspection – After we receive the piece, our team carefully inspects it for hygiene, quality, and condition to ensure fairness for all customers.
- Processing the Replacement – Only after the inspection is cleared, your replacement order is confirmed and moved into processing.
- Dispatch & Delivery – The new product is packed and dispatched with the same premium standards as your original order.
- Standard Timeline – The full cycle, from pickup to re-delivery, may take up to 30 days.
- Our Commitment – Throughout the process, we keep you updated so you always know the status of your exchange.
- Phone / WhatsApp: +91 8587846491 (10AM-6PM)
RETURN
Return Policy
At CIVILIAN, we put a lot of care into ensuring every piece you receive is exactly what you ordered and meets our quality standards. Because of the nature of our products and our limited-stock drops, we offer hassle-free size and product exchanges.
If you ever wish to request a different size or style, we’re happy to assist you through our exchange process, subject to availability. In rare cases where your preferred exchange item is unavailable (for example, it’s out of stock), our team will review your request and provide an alternative solution.
Our goal is to make sure you’re satisfied with your CIVILIAN experience — so if you have any questions or concerns about your order, please reach out to us on WhatsApp / Call at +91 8587846491 or our website www.civilianwear.in.
Damaged or Defective Items
- In the event that you receive a damaged or defective item, please contact us immediately on WhatsApp at +91 8587846491 with your order details and photos/unboxing video of the defective item.
- We will arrange for a prompt free return or replacement.
Contact Us
For any queries or assistance with returns and exchanges, please feel free to reach out to our customer support team at +91 8587846491 (WhatsApp & Calls) or via Instagram @civilianwear.